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Privacy Policy

Last Updated: February 11, 2026
 

Welcome to NEXO AI. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nexoai.ch and use our automation and AI services.

This policy complies with the revised Swiss Federal Act on Data Protection (nFADP) and the EU General Data Protection Regulation (GDPR).
 

1. Data Controller

The entity responsible for the processing of your personal data is:

NEXO AI 
Luca Iovine
Wiesenweg 9
4144 Arlesheim, Switzerland 
luca.iovine@nexoai.ch
 

2. What Information We Collect

We collect personal information that you voluntarily provide to us, as well as data gathered automatically when you interact with our website or services.

  • Information you provide: Name, email address, phone number, company name, and any other details you share when booking an evaluation, filling out a contact form, or communicating with us.

  • Data processed on your behalf (Client Data): When you use our Automation-as-a-Service (AaaS), we process data passing through the workflows we build for you (e.g., via n8n). This may include emails, CRM data, or documents.

  • B2B Outreach Data: We collect publicly available business contact information (e.g., via Google Maps or public directories) for B2B direct marketing purposes, based on our legitimate interest.

  • Automatically Collected Data: IP address, browser type, operating system, and website usage data (via cookies and analytics tools provided by Wix).
     

3. How We Use Your Information

We use the collected data for the following purposes:

  • To provide, operate, and maintain our website and automation services.

  • To design and implement custom AI and automation workflows for your business.

  • To communicate with you, including sending proposals, answering inquiries, and providing customer support.

  • To conduct B2B cold outreach campaigns (you can opt-out at any time).

  • To improve our website functionality and user experience.
     

4. Third-Party Services and AI APIs

As an AI Automation Agency, we rely on state-of-the-art third-party tools to deliver our services. We only share necessary data with trusted providers who are also bound by strict data protection standards. These may include:

  • Website Hosting: Wix.com

  • Automation Platforms: n8n, Make, or similar platforms used to host your workflows.

  • AI Providers: OpenAI (ChatGPT), Anthropic, or similar AI models. (Note: We configure our API connections so that your private business data is generally not used by these providers to train their public models).

  • Communication & Email: Google Workspace, scheduling tools (e.g., Wix Bookings).
     

5. International Data Transfers

Since we use global service providers (like Google or OpenAI), your data may be transferred to and processed in countries outside of Switzerland and the European Economic Area (EEA), primarily the United States. We ensure that such transfers are protected by appropriate safeguards, such as the Swiss-US Data Privacy Framework or Standard Contractual Clauses (SCCs).
 

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax or accounting purposes). Publicly scraped B2B data used for outreach is deleted upon your request or if the data is no longer relevant for our business purposes.
 

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control the use of cookies through your browser settings or our website's cookie consent banner.
 

8. Your Data Protection Rights

Depending on your location (Switzerland or the EU), you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure (Right to be Forgotten): Request deletion of your data.

  • Right to Restrict Processing: Request a temporary halt to processing your data.

  • Right to Data Portability: Request the transfer of your data to another organization.

  • Right to Object: Object to our processing of your data, particularly for direct marketing purposes (e.g., our cold email outreach).

To exercise any of these rights, please contact us at info@nexoai.ch. We will respond to your request within the legally required timeframe (usually 30 days).
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

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